General terms and conditions

The following conditions to be mentioned relate to:

under the name of Camera Security Noord-Nederland established and having its registered office at Raadhuisplein 1A 9641AW Veendam hereinafter to be referred to as: Camera Security Noord-Nederland.

Article 1. Definitions

1.1 In these general terms and conditions, the following definitions shall apply:

Camerabeveiliging Noord-Nederland: The user of these general terms and conditions, registered at the Chamber of Commerce under KvK number 90159209 and name Camerabeveilging Noord-Nederland B.V. .

Client: Every natural or legal person with whom Camerabeveiliging NoordNederland enters into an agreement.

Product: Are the goods which are part of the total installation, installed at the client by Camerabeveiliging Noord-Nederland.

Article 2. Applicability of these conditions

2.1 These conditions apply to every offer and every agreement between Camerabeveiliging Noord-Nederland and a client on which Camerabeveiliging Noord-Nederland has declared these conditions applicable, insofar as these conditions have not been deviated from explicitly and in writing by the parties.

2.2 The present conditions also apply to all agreements with Camerabeveiliging Noord-Nederland, for the execution of which third parties need to be involved.

2.3 Any deviations from these general terms and conditions shall only be valid if expressly agreed in writing or electronically.

2.4 Agreeing to these terms means that only these terms can be claimed and not the customer's terms.

Article 3. Offers / order confirmations

3.1 Offers of Camerabeveiliging Noord-Nederland are non-binding and expire no later than 14 days after the date of the offer unless a period for acceptance has been mentioned.

3.2 Contrary to the provisions of article 6:225 section 2 of the Dutch Civil Code, Camerabeveiliging Noord-Nederland is not bound to deviations from Camerabeveiliging Noord-Nederland's quotation or order confirmation that occur in the acceptance by the potential client.

3.3 Camerabeveiliging Noord-Nederland is not bound to its offer if there are printing, typesetting or programming errors in catalogues, mailings, offers or on the website.

3.4 In offers or order confirmations of Camerabeveiliging Noord-Nederland delivery times and other terms mentioned for services to be performed by Camerabeveiliging Noord-Nederland are global and only informative. Exceeding these terms does not give the potential client a claim for compensation or dissolution.

3.5 Camerabeveiliging Noord-Nederland is only bound to its quotation if the acceptance thereof by the potential client is confirmed in writing within 60 days. The prices mentioned in an offer or order confirmation are exclusive of VAT,

unless otherwise indicated.

3.6 In case of a composite quotation and/or order confirmation there is no obligation for Camerabeveiliging Noord-Nederland to deliver a part of the products included in the offer and/or confirmed order for a corresponding part

of the price quoted, nor does our offer automatically apply to repeat orders.

3.7 If the acceptance deviates (on minor points) from the offer included in the quotation, Camerabeveiliging Noord-Nederland is not bound to it. The agreement will then not be established in accordance with this deviating acceptance, unless Camerabeveiliging Noord-Nederland indicates otherwise.

Article 4. Price change

4.1 Unless expressly stated otherwise, the prices issued by us are: - in Dutch currency - excluding VAT

4.2 If Camerabeveiliging Noord-Nederland agrees a certain price with the client, Camerabeveiliging Noord-Nederland is nevertheless entitled to increase the price if Camerabeveiliging Noord-Nederland can prove that between the time of offer and delivery significant price changes have taken place regarding parts, materials, supplies, currency and/or wages or otherwise unforeseen circumstances. Of course such matters will first be discussed with the client.

4.3 If the price increase exceeds 10%, the customer has the right to terminate the agreement.

Article 5 Images

All images, drawings, data, concerning dimensions, colours, etc., of the offered products included on the website, in the offer, folders or in other publications, are only approximate and cannot be a reason for compensation and/or dissolution.

Article 6. Delivery and installation

6.1 The products delivered by Camerabeveiliging Noord-Nederland may, unless explicitly stated otherwise in the order confirmation, have a deviation in dimensions. A deviation of the delivered products does not entitle the client not to accept the purchased products, nor to claim any form of compensation in any other way, or replacement of the delivered products.

6.2 The customer is obliged to accept the purchased products at the time they are delivered to him or at the time they are made available to him according to the agreement.

6.3 In a case in which any delivery term offered or confirmed by Camerabeveiliging Noord-Nederland is exceeded, Camerabeveiliging Noord-Nederland can only be blamed as far as such an exceeding can be attributed to her actions and/or omissions.

6.4 In the event that a delivery term agreed by Camerabeveiliging Noord-Nederland with the client is exceeded as a result of an event, which is in fact beyond its control and cannot be attributed to its actions and/or omissions as a result of an event, as further described in article 15 of these general terms and conditions, this term shall be extended automatically by the period that it was exceeded as a result of such an event.

6.5 Once the products to be delivered are delivered to the customer at their destination, the risk where these products are concerned is transferred to the customer.

6.6 Client is responsible for making the site accessible for installation of the security system. This includes giving access to the site or premises for installation and creating working space for the installers.

6.7 Camerabeveiliging Noord-Nederland is not liable for delays caused by an inaccessible location of the client.

Article 7. Delivery time

7.1 Delivery times stated by Camerabeveiliging Noord-Nederland are always approximate and are never fatal terms.

7.2 The delivery time specified by Camerabeveiliging Noord-Nederland does not commence until the order has been confirmed and all required parts, materials, supplies and data are in its possession.

7.3 In case of untimely delivery the client should therefore give Camerabeveiliging Noord-Nederland written notice of default and give Camerabeveiliging Noord-Nederland a reasonable term to still fulfil its obligations.

Article 8. Partial deliveries

8.1 Camerabeveiliging Noord-Nederland is permitted to deliver sold products in parts. This does not apply if a partial delivery has no independent value. If the products are delivered in parts, Camerabeveiliging Noord-Nederland is authorized to invoice each part separately.

Article 9. Payment

9.1 When entering into an agreement, a down payment may be required. The exact amount of the down payment will be clearly communicated on the offer.

9.2 If the down payment is not made within the specified period, Camera Security North Netherlands retains the right to revoke the offer.

9.3 If the customer defaults on payment within the 8-day period, the customer is legally in default. The customer will then owe the statutory interest. The interest on the amount due will be calculated from the moment the customer is in default until the moment the full amount is paid. If the client remains negligent after a reminder and notice of default, Camerabeveiliging Noord-Nederland can hand over the claim to a third party, in which case the client is obliged to pay all judicial and extrajudicial costs in addition to the total amount due and the legal interest.

9.4 In case of liquidation, bankruptcy, seizure or suspension of payment of the client, the claims and products of Camerabeveiliging Noord-Nederland on the client are immediately due and payable.

9.5 All delivered goods remain the property of Camerabeveiliging Noord-Nederland until all claims of Camerabeveiliging Noord-Nederland on buyer, for whatever reason, have been paid in full. As long as the goods are still the property of Camerabeveiliging Noord-Nederland, buyer is not allowed to alienate, to pledge or to encumber these in any other way, or to dispose of these in any way.

Article 10. Dissolution of the agreement

10.1 An agreement between Camera Security North Netherlands and a client can be dissolved immediately in the following cases:

- if after the conclusion of the agreement circumstances come to the knowledge of Camerabeveiliging Noord-Nederland that give good reason to fear that the client will not fulfil his obligations.

- if on the conclusion of the agreement Camerabeveiliging Noord-Nederland has asked the client to provide security for fulfilment and this security has not been provided or is insufficient despite a demand. In said cases Camerabeveiliging Noord-Nederland is authorised to suspend the further execution of the agreement or to dissolve the agreement, without prejudice to the right of user to claim damages.

10.2 If circumstances arise with regard to persons and/or materials Camerabeveiliging Noord-Nederland uses or tends to use in the execution of the agreement, which are of such a nature that the

execution of the agreement becomes impossible or so difficult and/or disproportionately expensive that fulfilment of the agreement can no longer reasonably be required, Camerabeveiliging Noord-Nederland is authorised to dissolve the agreement.

Article 11. Warranty

11.1 The products offered by CBNN are covered by the manufacturer's warranty from the respective manufacturer. The warranty only covers manufacturing defects and does not cover damage caused by misuse, negligence or external influences. Maintenance and service contracts can be concluded separately and provide additional services and support.

11.2 No guarantee is given for defects resulting from: a. normal wear and tear; b. injudicious use; c. non- or incorrectly performed maintenance; d. alterations or repairs by the customer or by third parties; e. fire, lightning, floods, natural disasters and explosions; f. damage caused by third parties; g. any government regulation on the nature or quality of the materials used.

11.4 The client cannot derive any right to said guarantee provisions, as mentioned in this article, before full payment, in accordance with the invoice of Camerabeveiliging Noord-Nederland, of the delivered products has taken place.

11.5 The client should always turn to Camerabeveiliging Noord-Nederland for the execution of the guarantee. The costs of a repair or service carried out elsewhere will not be reimbursed by Camerabeveiliging Noord-Nederland.

Article 12. Retention of title

12.1 The patent rights and ownership of all products produced/developed by Camera Security North Netherlands lie at all times with Camera Security North Netherlands.

12.2 All products delivered by Camerabeveiliging Noord-Nederland remain the property of Camerabeveiliging Noord-Nederland until the client has fulfilled all following obligations from all purchase agreements concluded with Camerabeveiliging Noord-Nederland.

12.3 Products delivered by Camerabeveiliging Noord-Nederland that come under the retention of title by virtue of paragraph 1 may only be sold on within the framework of normal business operations and may never be used as a means of payment.

12.4 The customer is not authorised to pledge or otherwise encumber the products subject to retention of title.

12.5 If third parties seize the products delivered under retention of title or wish to establish or exercise rights on them, the client is obliged to inform Camerabeveiliging Noord-Nederland as soon as can reasonably be expected.

Article 13. Defects and complaint periods

13.1 The customer must examine (or have examined) the purchased products upon delivery or as soon thereafter as possible. In doing so, the customer must check whether the delivered products comply with the agreement, namely:

- Whether the right products have been delivered.

- whether the delivered products correspond to what was agreed in terms of quantity (e.g. number).

- whether the delivered products meet the agreed quality requirements or, if these are lacking, the requirements that may be set for normal use and/or commercial purposes.

13.2 If visible defects or shortages are found, the client should report these to Camerabeveiliging Noord-Nederland in writing within 14 days after delivery.

13.3 Non-visible defects must be reported in writing to Camerabeveiliging Noord-Nederland by the client within 1 working day after discovery, but at the latest within 14 days after delivery.

13.4 Complaints will be dealt with by Camerabeveiliging Noord-Nederland within 30 days. If settlement of a complaint within the 30-day period is unexpectedly not possible, the client will be informed of the delay.

13.5 Even if the other party complains in time, its obligation to pay and take delivery of orders placed shall remain in place.

13.6 All claims against Camerabeveiliging Noord-Nederland that have not been submitted to Camerabeveiliging Noord-Nederland within 1 year after they arose shall expire by limitation.

Article 14. Liability

Camerabeveiliging Noord-Nederland is liable towards the client exclusively in the following manner:

14.1 For damages resulting from defects in delivered products, only the liability regulated in Article 11 (Warranty) of these terms and conditions shall apply.

14.2 Camerabeveiliging Noord-Nederland is only liable if damage is caused by intent or gross negligence of Camerabeveiliging Noord-Nederland or its subordinates.

14.3 In no case is Camerabeveiliging Noord-Nederland liable for damage, which has arisen or caused because the client has used the product for a purpose other than that for which it was purchased.

14.4 If the client or a third party makes changes to the product delivered by Camerabeveiliging Noord-Nederland, Camerabeveiliging Noord-Nederland excludes any liability with regard to the operation and possible (consequential) damage.

14.5 Camerabeveiliging Noord-Nederland is never liable for indirect damage, including consequential damage, loss of profit, missed savings and damage due to business stagnation.

14.6 Camerabeveiliging Noord-Nederland has assumed incorrect and/or incomplete information provided by the client, unless this inaccuracy or incompleteness should have been known to Camerabeveiliging Noord-Nederland.

14.7 Camera Security Noord-Nederland is not liable for not properly functioning (utility) facilities at the client. Examples are the lack of signal for radio and television, electricity, internet and similar existing facilities both wireless and wired that equipment of Camera Security Noord-Nederland has to use.

14.8 Under no circumstances is Camera Security Noord-Nederland liable for the malfunctioning of the current infrastructure (such as existing network equipment like modems, routers, etc.) which adversely affects the functioning of the camera system.

affect. Passwords of such network equipment should also be made available. If network equipment has to be reset because the passwords have been forgotten or are unavailable then this is entirely at the customer's own risk.

14.9 The liability of Camerabeveiliging Noord-Nederland is limited to the amount of the payment to be made by the insurer of Camerabeveiliging Noord-Nederland in a particular case.

14.10 For proper functioning of the system, Camerabeveiliging Noord-Nederland advises a maintenance contract. If no maintenance contract is concluded, Camerabeveiliging Noord-Nederland cannot be held liable for incorrect functioning of the system and/or loss of camera images.

Article 15. Force majeure

15.1 In these general terms and conditions, force majeure means, besides what is understood by law and jurisprudence, all external causes, foreseen or unforeseen, on which Camerabeveiliging Noord-Nederland has no influence, but which prevent Camerabeveiliging Noord-Nederland from fulfilling its obligations.

15.2 During force majeure the delivery- and other obligations of Camerabeveiliging Noord-Nederland are suspended. If the period in which fulfilment of the obligations by Camerabeveiliging Noord-Nederland is not possible due to force majeure lasts longer than 3 months, both parties are authorised to dissolve the agreement, without there being an obligation for compensation in that case.

15.3 If at the start of the force majeure Camerabeveiliging Noord-Nederland has already partially fulfilled its obligations, or can only partially fulfil its obligations, it is entitled to invoice the already delivered or the deliverable part separately and the client is obliged to pay this invoice as if it were a separate contract. However, this does not apply if the part already delivered or the deliverable part has no independent value.

Article 16. Dispute resolution

16.1 The judge in or near the place of residence of Camerabeveiliging Noord-Nederland is exclusively authorised to take cognisance of disputes, unless the cantonal judge is authorised. Nevertheless, user has the right to summon the other party before the legally competent court.

Article 17. Amendment and location of conditions

17.1 These terms and conditions have been filed at www.cbnn.nl. The most recently filed version or the version in force at the time of the conclusion of the present transaction shall always apply.

17.2 Camerabeveiliging Noord-Nederland reserves the right to change the general terms and conditions.

17.3 The parties will only resort to court after making every effort to settle a dispute by mutual agreement.

17.4 Dutch law applies to every agreement between Camerabeveiliging Noord-Nederland and the client.